Effective date: June 24, 2026 · Last updated: June 24, 2026
These Terms of Service ("Terms") are a binding agreement between you and Nebula Innovations LLC, a Delaware limited liability company with its principal office in Las Vegas, Nevada ("Lisa," "we," "us," or "our"), governing your access to and use of the Lisa AI personal-assistant service, the lisa.my website, and related features (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy and Messaging & SMS Policy. If you do not agree, do not use the Service.
Lisa is an AI personal assistant that, at your direction, (a) receives phone calls and text messages on your behalf and (b) places outbound phone calls and sends messages to perform tasks you request — for example, gathering information from clients and suppliers, scheduling appointments, and making reservations. We may provide you with a dedicated assistant phone line and email address as part of the Service.
You must be at least 18 years old and able to form a binding contract. You agree to provide accurate information, keep your credentials secure, and are responsible for all activity under your account. Notify us promptly at support@lisa.my of any unauthorized use.
By asking Lisa to act for you, you authorize us and Lisa to contact third parties and take actions on your behalf using the information and instructions you provide. You are solely responsible for the tasks you ask Lisa to perform and for ensuring you have the right and authority to:
You confirm that any phone number you register is yours or that you are authorized to use it, and that contacts you provide have agreed to be contacted where the law requires it.
Lisa identifies herself as an automated assistant acting for you. Depending on your settings, calls may be recorded, transcribed, and summarized. Call-recording and consent laws vary by location and can require the consent of one or all parties. You are responsible for complying with all applicable laws, including the Telephone Consumer Protection Act (TCPA), call-recording statutes, and do-not-call rules. You agree not to use the Service for unsolicited telemarketing, robocalls, or any communication prohibited by law.
You agree not to use the Service to:
Lisa uses artificial intelligence and may occasionally misunderstand, omit, or get something wrong. Lisa assists with — but does not replace — your own judgment. You should review important outcomes (such as bookings, commitments, or information she gathers) before relying on them. The Service does not provide legal, medical, financial, or other professional advice.
Some features may be offered free and others for a fee. If you purchase a paid plan, you authorize us to charge the applicable fees and any taxes. Unless stated otherwise, fees are non-refundable except as required by law. We will disclose pricing before you are charged, and we may change pricing prospectively with notice. Carrier message and data rates that you incur are your responsibility.
We and our licensors own the Service, including its software, design, and trademarks. We grant you a limited, non-exclusive, non-transferable license to use the Service as permitted by these Terms. You retain ownership of the content and instructions you provide and grant us a license to use them solely to operate and improve the Service.
The Service relies on third-party providers (such as telephony/SMS carriers, cloud hosting, and AI model providers). Their availability and terms may affect the Service, and we are not responsible for third-party acts or omissions beyond our reasonable control.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT MESSAGES OR CALLS WILL ALWAYS BE DELIVERED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEBULA INNOVATIONS LLC AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).
You agree to defend, indemnify, and hold harmless Nebula Innovations LLC from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, the tasks you direct Lisa to perform, your content, or your violation of these Terms or applicable law.
You may stop using the Service and close your account at any time. We may suspend or terminate access if you violate these Terms, create risk or legal exposure, or for prolonged inactivity. Provisions that by their nature should survive termination will survive.
These Terms are governed by the laws of the State of Nevada, United States, without regard to conflict-of-laws rules. You and Nebula Innovations LLC agree to the exclusive jurisdiction of the state and federal courts located in Nevada for any dispute not subject to arbitration, and you agree to first attempt to resolve disputes informally by contacting us.
We may update these Terms from time to time. We will post the updated Terms here with a new effective date and, where appropriate, notify you. Your continued use after changes take effect constitutes acceptance.
Nebula Innovations LLC
6000 S Eastern Ave, Suite 8B
Las Vegas, NV 89119, USA
Legal: legal@lisa.my
Support: support@lisa.my