Delete your Lisa account
You can delete your Lisa account, and everything Lisa keeps for it, at any time. This page applies to lisa.my and to the Lisa app for Android.
How to ask
- Email support@lisa.my from the email address on your account, with the subject "Delete my Lisa account". If you signed up with your mobile number, say that number too.
- We confirm the request is yours, then delete the account within 30 days and email you when it is done.
You can also do this from the app: Phone tab, then "Delete my Lisa account", which opens this page.
What is deleted
- Your account, sign-in details and settings.
- Your tasks, conversations, files, memory and contacts.
- Everything the phone app sent: contacts, texts, calls, locations, notifications, calendar, health data and photos.
- Your connections to Google, Microsoft and other services. The Lisa phone number and email address assigned to you are released.
What is kept, and for how long
- Billing and payment records we must keep by law, for as long as the law requires.
- A record of the Lisa number and address the account used, so messages sent to them are never delivered to anyone else.
- Nightly backups, which roll over within 14 days.
Only want to stop the phone app?
Sign in at lisa.my, Lisa on your phone and tap "Disconnect and delete phone data". That disconnects every phone at once and deletes what they sent, and your account stays. Uninstalling the app stops it too.